Privacy and Policy


The effect of this kolo coffee personal data protection policy applies to the collection, use and other ways of processing personal data by V.V. Demonenko FOP, as well as affiliated and subsidiary companies of the latter (hereinafter referred to as “ kolocoffee ”) in connection with kolo coffee products l and this website. By visiting this site, you understand and agree to be bound by this kolo coffee Privacy Policy.

Who is responsible for protecting your personal data?

a natural person located at Bokova 9, 49000 Dnipro, Ukraine, is responsible for the collection and processing of your personal data in connection with kolocoffee® branded products.

kolocoffee is committed to respecting and protecting the privacy of the personal information you share with us.

Why do we collect your personal data?

When you decide to register on the site or contact us in any other way, we ask you to provide personal data, including your name, address, country of residence, email address, as well as additional information about your use of kolo coffee products. This information enables us to:

  • Communicate with you individually, respond to your feedback or service requests, inform you about kolocoffee products, if you wish to receive such information;
  • Administer and fulfill your orders for kolocoffee products;
  • Administer your account for kolocoffee;
  • Administer your participation in contests, promotions, surveys, testing site functions;
  • Conduct marketing research, improve our business;
  • Collect statistical data;
  • Notify information about planned promotions and marketing events, in particular for the purpose of direct marketing;
  • Process requests and complaints;
  • In another way, which is allowed at the time of information collection.

How do we collect your personal data?

You may share your personal data in a number of ways, such as:

  • Register your account;
  • Subscribe to our newsletter;
  • Communicate with our Customer Service Center by phone, email or in writing;
  • Register your kolocoffee product (online or by sending a completed card that is attached to the product);
  • Participate in promotions, events, contests, online forums; or
  • Buy a kolocoffee product or service directly on this website;
  • Cookies are placed on your computer or mobile device when you visit a website.

How do we transfer or share your personal data?

You should be aware that the sales and marketing of kolocoffee is the responsibility of various kolocoffee business units worldwide. Therefore, your personal data may be transferred on a global level.

Please note that some countries do not provide an adequate level of protection for your personal data. However, we assure you that kolocoffee will take all necessary measures to ensure the privacy and security of your data.

kolocoffee may share your personal data with third party service providers or agents to perform certain data processing activities on behalf of kolocofee. Except for the cases clearly defined in this Policy, kolocoffee undertakes not to sell, rent, lease or in any other way transfer your personal data to third parties who may use your personal data for their own purposes. kolocoffee requires third parties that provide the company's services to adequately protect your personal data.

kolocoffee may sell its business or part of it to another company. If such business is related to kolocoffee products, such transfer of ownership may involve the transfer of your personal data to the new owner.

In other cases, we may disclose your personal data only when it is necessary or permitted in view of the requirements of the applicable law for the purpose of preventing or combating counterfeiting, for the purpose of resolving disputes, or in other cases provided by law, which prevail over with the protection of your personal data, including the protection of our business and the safety of our employees.

Your choice

By registering with kolocoffee, you authorize kolocoffee and its agents to collect, store, use, disclose and otherwise process your personal data as described above.

Registration at kolocoffee

We wish to send you information about kolocoffee products that may be of interest to you by mail, email, or other channels, but we will not send you communications without your consent to receive them.

Please note that if you choose not to register, this will not affect the communication preferences that have been previously communicated to us when using a different contact information or a different account.

You may unsubscribe from kolocoffee communications regarding kolocoffee products at any time by using one of the following options:

  • Click "Unsubscribe" at the bottom of emails sent by kolocoffee;
  • Log in to your profile and change your communications settings.

Please note that if you have unsubscribed from communications regarding kolocoffee products, you may receive a few more communications depending on processing time and communications schedules.

How do we protect your personal data?

kolocoffee undertakes to take appropriate technical and organizational measures in order to prevent the loss or illegal processing of data. These measures include secure registration forms, data encryption, and restricting access to your personal data.

How long will we keep your personal data?

If you decide to delete your account or cancel your registration, your personal data will be deleted within a reasonable time. We store personal data only to the extent necessary to comply with legal obligations, resolve disputes and fulfill agreements.

Cookies and website performance tracking

A "cookie" is a small data file that is stored in your computer's web browser when you work with certain web pages. The "cookie" file does not contain and does not collect information on its own, only at the request of the server or web browser. A cookie can provide information necessary for a more efficient service, in particular to identify errors.

To learn more about what cookies are, how we use them and how to control them, please read our kolocoffee Cookie Policy.


We recommend that parents actively monitor the behavior of children under the age of 16 on the Internet. kolocoffee does not intend to collect personal data from children and does not usually arrange communications aimed directly at children. However, in cases where we need to communicate with children, we provide the opportunity for the children's parents or guardians to consent to the use of the child's personal data, except when we are simply responding to children's questions or requests.

Changes to the policy

We may make changes to this kolocoffee Privacy Policy from time to time. Therefore, we encourage you to review this policy regularly. The policy was last amended on June 14, 2016.

Questions and feedback

Please send us your questions and comments regarding the protection of personal data to:

You can at any time send a request for access to your personal data, a request to delete or correct your personal data in cases where the data is incorrect or irrelevant for certain purposes. For this purpose, you can contact us at and provide your name and address.